€ 0,00
The general terms and conditions of Sylluna®. Last changes were made on 11-11-2025.
These general terms and conditions belong to Sylluna. Sylluna is a trade name of SB Designs and has replaced the previous trade name SB Designs Creations. Sylluna, SB Designs & SB Designs Creations were founded by Susanne Boer.
Address Plantsoensingel Zuid 57 7041 ZD ‘s-Heerenberg The Netherlands
Contact email: info@sbdesigns.nl – info@sylluna.com phone: +31(0)6-18372533
Chamber of Commerce number: 62049046
2.1 These general terms and conditions apply to every offer from Sylluna and to every distance contract and order concluded between Sylluna and the consumer.
2.2 Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer upon request as soon as possible.
2.3 If the distance contract is concluded electronically, and contrary to the previous paragraph, the text of these general terms and conditions can be made available to the consumer electronically before the distance contract is concluded, in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.
2.4 In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the consumer may invoke the provision that is most favorable to them in case of conflicting terms.
2.5 If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these terms and conditions shall remain in effect for the remainder. The relevant provision shall be replaced by mutual agreement with a provision that approximates the intent of the original as closely as possible.
2.6 Situations not covered by these general terms and conditions shall be assessed in accordance with the “spirit” of these terms and conditions.
2.7 Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in accordance with the “spirit” of these general terms and conditions.
3.1 The offer contains a complete and accurate description of the products/services offered. This description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. This includes details such as materials, price, production and delivery time, etc.
3.2 In Sylluna’s product photos, these are a truthful representation of the offered products and/or services. Please pay close attention to the descriptions, as many products are handmade and/or of original design, so slight variations may occur. This is stated in the product descriptions.
3.3 Additionally, the colors on the screen may slightly differ from the actual colors due to different screen color settings.
3.2 The offer is non-binding. Sylluna is entitled to modify and adjust the offer. Many items in the webshop are handmade and/or of original design, so large quantities are not available.
3.3 All images and specification details in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
4.1 The agreement is concluded at the moment the offer is accepted or when an order is placed electronically. The consumer is always made aware of the general terms and conditions before clicking the accept button.
4.2 Both Sylluna and the consumer consider a purchase or distance transaction made electronically as a valid agreement that binds both parties to obligations.
4.3 Sylluna informs each consumer, during and after placing an order, how and where the consumer can access the following information:
5.1 When purchasing products, the consumer has the right to dissolve the agreement without giving any reason within 14 days. This reflection period starts the day after the product is received by the consumer or by a representative designated in advance by the consumer and notified to Sylluna.
5.2 During the reflection period, the consumer shall handle the product and packaging with care. They shall only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they shall return the product with all delivered accessories and — where reasonably possible — in its original condition and packaging to Sylluna, in accordance with the reasonable and clear instructions provided by Sylluna.
5.3 If the consumer wishes to exercise their right of withdrawal, they are required to notify Sylluna in writing within 14 days of receiving the product. After the consumer has indicated their intent to use the right of withdrawal, they must return the product within 14 days. The consumer must provide proof that the delivered items were returned on time, for example, by means of a proof of shipment.
5.4 If the consumer has not indicated their intention to exercise the right of withdrawal and/or has not returned the product to Sylluna after the periods mentioned in paragraphs 1, 2, and 3, the purchase is considered final.
6.1 If the consumer exercises their right of withdrawal, the costs of returning the product shall be borne by the consumer.
6.2 If the consumer has made a payment, Sylluna shall refund this amount as soon as possible, but no later than 14 days after withdrawal. This is conditional upon the product having been received by Sylluna or proof of complete return being provided. The refund will be made using the same payment method used by the consumer, unless the consumer expressly agrees to a different method.
6.3 In case of damage to the product due to careless handling by the consumer, the consumer is liable for any reduction in the value of the product.
6.4 The consumer cannot be held liable for any reduction in the value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal; this information must be provided before the purchase agreement is concluded.
7.1 There are certain products that are excluded from the right of withdrawal. This exclusion is stated in the relevant offer so that the consumer is aware of it before concluding the agreement.
7.2 These exclusions of the right of withdrawal apply to:
8.1 Many products in the offer are of original design, handmade, or manually crafted. The rights to these designs remain with Sylluna.
8.2 Products from the offer may not be reproduced. Products from the offer may not be purchased for resale or resold, unless explicitly agreed otherwise in writing.
8.3 Digital products are for personal use and may not be made public or distributed in any other way.
8.4 For illustrated products, the ownership rights of the illustration remain with Sylluna.
8.5 All images on this website are also the property of Sylluna and may not be copied, used, or distributed online without explicit written permission.
8.6 In case of copyright infringement, an attempt will first be made to contact the person committing the infringement. If they do not stop, do not amend, dispute, or ignore the infringement, legal action will be taken.
8.7 Sylluna is entitled to optional name attribution on products of its own design, which are handmade or manually crafted and/or designed at its own discretion, and are therefore to some extent unique in nature.
9.1 Sylluna reserves the right to make price changes as a result of increases in base material costs, price changes by third parties (related to the production and/or distribution process), administrative changes in charges, and changes in VAT rates.
9.2 Considering that many products are handmade and/or of original design, financial fluctuations as mentioned in paragraph 1 regularly apply.
9.3 All product prices in the offer are stated inclusive of VAT.
9.4 All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of such errors, Sylluna is not obliged to deliver the product at the incorrect price.
10.1 Sylluna guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of quality and/or usability, and the legal provisions and/or government regulations in effect on the date the agreement is concluded. If agreed, Sylluna also guarantees that the product is suitable for use other than normal use.
10.2 Any warranty provided by Sylluna, the manufacturer, or the importer does not affect the statutory rights and claims that the consumer may assert against Sylluna under the agreement.
10.3 Any defects or incorrectly delivered products must be reported to Sylluna in writing within 4 weeks of delivery. The products must be returned in their original packaging and in new condition.
10.4 The warranty does not apply if:
10.5 Different product categories have their own provisions regarding the warranty. Please refer to the warranty policy for these provisions.
11.1 Sylluna will exercise the utmost care when receiving and executing product orders and when assessing requests for the provision of services.
11.2 The place of delivery is the address provided by the consumer to Sylluna.
11.3 Sylluna will execute accepted orders with due diligence and as quickly as possible, but no later than 30 days, unless the consumer has agreed to a longer delivery period. Given small productions, made-to-order items, and/or handmade production or processing, the product descriptions indicate processing times in working days.
11.4 All processing and delivery times are indicative. The consumer cannot derive any rights from the stated timeframes. Exceeding a timeframe does not entitle the consumer to compensation. If the processing time exceeds more than 5 working days, Sylluna will always consult with the consumer and, at the consumer’s request, the agreement may be dissolved.
11.5 In the case referred to in paragraph 4, Sylluna will refund any amounts already paid as soon as possible, but no later than within 14 days.
11.6 If processing and/or delivery of an ordered product proves impossible, Sylluna will make every effort to provide a replacement item. This will always be done in consultation with the consumer. As many products are handmade, handcrafted, and/or of original design, this may not always be possible. In such cases, the consumer is entitled to choose a replacement item or receive a refund of the amount already paid.
11.7 Sylluna is not responsible for delays caused by delivery companies. No rights can be derived from delayed deliveries beyond Sylluna’s control (e.g., due to backlogs at delivery companies).
12.1 Payment options for this website are iDEAL, bank transfer, PayPal, and Bancontact.
12.2 For payments after delivery, the consumer must pay the invoice within 14 days of receiving the order or completion of the service.
12.3 When the payment term has expired, Sylluna will send a reminder stating that if payment is still not made, Sylluna is entitled to hand over the claim. Any interest and additional costs will then be the responsibility of the consumer.
13.1 In the unfortunate event of complaints, the consumer must contact Sylluna so that appropriate measures can be taken.
13.2 Complaints about a product, service, or the execution of the agreement can be reported directly to Sylluna via the general contact details.
13.3 Complaints must be submitted to Sylluna within a reasonable time after the consumer has noticed the defects, and must be described fully and clearly.
13.3 Submitted complaints will be handled by SB Designs Creations as soon as possible, but no later than within 14 days, with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
13.4 The consumer must give Sylluna at least 4 weeks to resolve the complaint in mutual consultation before taking further steps.
14.1 Dutch law exclusively applies to agreements between Sylluna and the consumer to which these general terms and conditions apply.
15.1 Sylluna takes the privacy of its customers, website visitors, and other third parties very seriously. In the privacy statement, you can read how Sylluna handles privacy.
16.1 Exclusivity All birth announcement cards are hand- and digitally drawn & designed by SB Designs/Susanne Boer, trading under the name Sylluna. The designs are unique and cannot be found elsewhere. Cards from the general collection can be ordered multiple times, while a custom-made card is fully exclusive.
16.2 License By default, a basic license applies. This means that the design may only be used for the agreed purposes and purchased products, such as a birth announcement card or the image printed on canvas. For a custom-made card, the image may also only be used for the specified purposes, unless otherwise agreed.
16.3 Prices The prices of the online birth announcement card collection are listed on the website next to the cards. Volume discounts apply: the more cards ordered, the lower the price per card. Sylluna reserves the right to adjust prices based on supplier and third-party price changes, design complexity, and inflation. For a custom-made birth card, a quote will be provided in advance to avoid any surprises regarding costs.
16.4 Ordering An order for a birth announcement card from the collection can be placed through Sylluna’s webshop. For a custom-made card, contact can be made directly. After the order, a digital preview is provided first. Once the digital preview is approved, a printed proof follows. After the baby is born, the final details are added, and a final digital proof is sent for verification. The cards are then printed.
16.5 Payment Before receiving a printed proof, the order must be paid. Payment is made via bank transfer or an iDEAL link. Collection cards can be paid for directly at the time of order in the webshop. For a custom-made birth card, you will receive a direct payment link and invoice via email.
16.6 Ownership & Copyright SB Designs remains the owner of the illustrations. This means the illustration may not be used for other purposes without permission. For any use other than what is stated on the invoice, written consent from SB Designs is required. No changes or modifications may be made to the illustration. The designs may not be copied, reproduced, or commercialized in any way. Legal action will be taken in case of violations.
16.7 Name Attribution SB Designs reserves the right to include its logo under the trade name Sylluna and/or name & website attribution on the design (in a manner that fits the design). SB Designs also reserves the right to publish work online (for promotional and portfolio purposes). Personal data will always be removed or made unreadable in online publications.
16.8 Cancellation An order can always be cancelled, but it may not always be free of charge. If the digital proof is unsatisfactory and no approval is given, the full amount will be credited. If approval of the printed proof has been given and you then wish to cancel, €35 will be charged. This applies up to the moment the cards are printed.
Have you approved the digital final proof with all details included? Then the assignment for printing has been given, and the order can no longer be cancelled. All incurred costs (including printing costs) will then be charged. Please refer to the General Terms and Conditions for more detailed information.
Cancellations due to illustrative changes in the design or a fully custom-made card are subject to cancellation fees based on the number of hours already spent on the design.
16.8 Submission SB Designs is not responsible for text or spelling errors. Before the work goes to the printer, you will receive a digital final proof. Please check this carefully!
Screen colors may (slightly) differ from printed colors. The price of birth announcement cards always includes a printed proof. This printed proof is mandatory so that you can see in advance what the actual colors of the card will be.
When files are provided for a design (poem, photo, text), it is assumed that the usage rights have been arranged (released from rights, paid for license, etc.). SB Designs (Creations) is not responsible for the rights of supplied materials.
16.9 Printing and Shipping The prices of the birth announcement cards include printing (except for the guideline price for a custom-made card) and free shipping. The price included for printing applies to a rush order. This means that once the baby is born and the personal details are known, the information can be immediately sent to SB Designs / Sylluna, processed on the final digital proof, and, after your approval, printed and shipped immediately.
16.10 Delivery Time Once the final digital proof is approved, the cards are printed and shipped immediately. Within the Netherlands, if ordered before 12:00, they usually arrive the next business day. If ordered after 12:00, they generally arrive within 2 business days. However, no rights can be derived from this. The package is shipped via courier companies, and delays may occasionally occur, which are unfortunately beyond our control.
16.11 Damage The birth announcement cards and any matching products are delivered directly to you from the printer. In the unlikely event that the cards are damaged, please contact SB Designs / Sylluna immediately. A suitable solution can then be arranged promptly.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
