Returns & Exchanges
Yes! You have the right to cancel your order within 14 days of receipt, without giving a reason. After cancellation, you have an additional 14 days to actually return the products. Please note, there are some exceptions!
Make sure that the products, including all provided accessories and, where reasonably possible, in their original condition and packaging, are returned.
The costs for returning the products are your responsibility.
Yes, exchanges are possible! Please contact us directly. Together, we will explore the options and provide a suitable solution.
Yes, some products are excluded from the right of withdrawal:
- Products that are made to personal specifications
- Digital downloads, due to their nature
As soon as we have received the return and everything is in order, we will credit the order amount. The owed amount will be refunded to your account within 14 days after notifying us of your return.
Product Information
Our products are carefully selected and made from high-quality materials. Each product includes a clear description of the materials used, so you know exactly what you are receiving.
Yes! For many products, we offer personalization options such as names, initials, colors, design adjustments, and other customizations. Depending on the type of personalization, you can order it directly with the product of your choice or by contacting us. Please note: personalized products cannot be exchanged or returned, unless there is a defect or error on our part.
Each product has its own care instructions, which you can find on the product safety page. In general: keep handmade items out of direct sunlight, avoid moisture where necessary, and handle materials such as leather, wood, or textiles with care. Consult the product safety page for detailed information.
Absolutely! If you have questions about a product, such as dimensions, colors, or materials, you can always contact us via email or the contact form. We are happy to help you make an informed choice.
Many of our products are handmade and/or personalized. The handmade element varies per product: for example, our printed items feature unique, hand-drawn illustrations, and many pieces of jewelry are assembled by hand. This means that each item is unique in its own way.
Absolutely! Our products are not available everywhere, allowing you to give something truly special and unique. Whether it’s for a birthday, special occasion, or just because, our handmade and personalized items make a magical and personal gift.
Check your order upon receipt. If a product arrives damaged, contact us immediately. We will ensure the issue is resolved quickly.
About Sylluna
Sylluna is a brand of SB Designs Creations. While SB Designs Creations operates behind the scenes, it is the magical brand Sylluna that takes center stage, offering a home for all our magical products.
Both Sylluna and SB Designs Creations were founded by Susanne Boer, the creative heart behind the designs. From her love of illustration, nature, and magic, unique creations are born that bring the world of Sylluna to life.
Sylluna is an online webshop, but orders can also be picked up by appointment. Additionally, we regularly participate in markets, fairs, and events.
Follow us on social media, check our events schedule, or sign up for the newsletter to find out where we will be next!
Yes, absolutely! We are open to collaborations, wholesale inquiries, or creative projects that fit the style and vision of Sylluna. Feel free to send us a message via email to discuss the possibilities.
All illustrations are hand-drawn in our own studio. Many of the products are also handmade or assembled in the same studio.
Our printed products are produced in collaboration with trusted partners, ensuring consistently high quality and that the illustrations are showcased to their fullest.
Do you have a question or want to share something? You can always contact us via the contact form on the website or send an email. We’re happy to assist you as quickly as possible.
Sylluna®